Our team

Every member of our team puts delivering on our client responsibilities first among our priorities. A look inside who we are can tell worlds about our commitment to results.

Micah Dalton
Partner

Micah's Bio

Micah Dalton

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Micah is a founding Principal of DLG Strategic. Micah is a senior business leader with over twenty years of management experience building and leading teams to deliver significant results in industries and economic sectors. Micah has expertise in organization management, operations strategy & execution, financial analysis, procurement strategy and cost management, operations analysis and management, and root cause identification. Micah has led project teams and operations and has managed and developed talented resources at all levels and roles. Micah’s talents include organizational and business analysis, change management, strategy development, and implementation of customized solutions.

Micah holds a BS from Mary Washington College in Economics, an MBA from the Fuqua School of Business at Duke University, and a Masters in Business Analytics from the Darden School of Business & McIntire School of Commerce at the University of Virginia. Micah has continued his education in data management, six sigma process improvement, and organizational change management. In the community, Micah serves on the Board of Sabot at Stony Point and as a member of the Finance committee & Chair of the Stewardship Committee. Micah is also an alum of Leadership Metro Richmond.

Micah Dalton

Andy Rowland
Leader, Strategic Program Execution

Andy's Bio

Andy Rowland

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Andy is a highly collaborative senior business consultant with over twenty years of experience assisting organizations to plan and execute strategic, transformational programs and initiatives. Andy leverages expertise in program and project management, organizational assessments, process improvement, and change management to help clients develop strategic business plans and objectives, launch new business units, refine operating models, conduct post-merger integration, and implement new business and technology solutions.

Andy has supported Fortune 500, international non-profit, and government organizations to develop and improve customer service, product delivery, shared service, and operational support capabilities in operations, HR, IT, and PMOs. His broad consulting experience includes helping organizations with needs that vary in scope and scale, from leading large cross-functional implementation teams of 50+ over the course of multi-year initiatives, to serving as a team contributor focused on requirements gathering, business process improvement, organizational change management, and communications.

Andy holds a BA in Humanities from Brigham Young University and an MBA from the Mason School of Business at The College of William & Mary. He is a certified Project Management Professional (PMP) through PMI, and holds a Change Management certification from Prosci.

Andy Rowland

Arlyne Aranda
Consultant

Arlyne's Bio

Arlyne Aranda

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With 20+ years of experience as a strategic advisor, Arlyne combines a people-centric approach and her background in conflict resolution to lead transformation initiatives across multiple industries and sectors. A skilled facilitator adept at executing actionable strategies to achieve tactical results, Arlyne's expertise includes change leadership, operational and workplace readiness, strategic communications, organizational culture and effectiveness, and human capital solutions. Over the course of her career, she has successfully consulted and managed dozens of client initiatives, from start-ups to global conglomerates, that have implemented solutions for up to 200,000+ directly employees and stakeholders.

Arlyne holds a dual BA in Political Science and Communications from James Madison University, a MS in Conflict Resolution & Analysis from George Mason University, as well as several industry certifications. Outside of her client work, Arlyne travels as often as she can, serves in a leadership role for an EdTech start-up, and is a budding content creator (@Hey, Work Mom!) that is geared towards mentoring early career professionals.

Arlyne Aranda

Stephany D. Hanshaw
Consultant

Stephany's Bio

Stephany D. Hanshaw

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Stephany is a proven results-oriented leader and trusted professional with ability to develop/maintain organizational mission and vision. He has excellent ability to lead highly technical and diverse work teams in a fast-paced changing environment. He is an experienced engineer with demonstrated successful program leadership and management ability.

In 1987, Stephany graduated from Virginia Tech with a Bachelor of Science degree in Civil Engineering.

Stephany is also a savvy real estate investor with over 20-years of successful experience. In 2000, Stephany began his real estate investment career at the urging of a relative who later became his business partner. During the past 20 years, he has bought, sold, renovated, rented, financed and leased many properties, creating a great real estate investment portfolio.

Stephany D. Hanshaw

Craig Hannon
Consultant

Craig's Bio

Craig Hannon

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Craig Hannon brings to the team more than 19 years of experience focusing on operations strategy and analytics. He has an affinity for taking on the biggest challenges facing clients and delivering superior results.

Craig is an experienced business leader, with more than 20 years of experience focusing on operations strategy and analytics working in financial services, public sector, and manufacturing. Craig excels in process and departmental transformation, highly analytical roles, and strategic planning. He has experience leading teams of analysts in a variety of work environments and through a series of challenging times. He is adept at analyzing complex data and structuring the findings into actionable plans.

Craig earned his undergraduate degree in Mechanical Engineering from Boston University and his MBA from Olin School of Business at Washington University in St. Louis. He resides in Richmond, Virginia with his wife Heather and their four children.

Craig Hannon

Morgan Hutter
Consultant

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Morgan Hutter

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Morgan has 15+ years of experience in non-profit organizations, higher education, and project management. She has deep experience in large-scale event management, relationship cultivation, board development, and a strong focus on strategy, processes, procedures, and change management.

Morgan has held a variety of executive leadership positions with William & Mary, the United States Golf Association, the Hampton Roads Sports Commission and most recently served as the Interim Executive Director for The Woman’s Club in downtown Richmond.

A total team player with a contagious positive energy and “get it done” mentality, Morgan can work well with others or completely autonomously. One colleague summarized her by sharing, ”Without a doubt, she is one of the most organized, compassionate, energetic, strategic and business-minded individuals I have met. She possesses an outstanding work ethic, immense pride in all of the work that she completes and carries a deep desire to succeed. When she is on your team, you always feel confident your opinion matters and the project and/or deliverable will be completed with a strategic mindset – and on time!”

A Division I collegiate athlete and currently the assistant varsity girl’s lacrosse coach at St. Catherine’s, Morgan received her BS in Psychology and Sociology from William & Mary and her MS in Sport Leadership from Virginia Commonwealth University.

Morgan Hutter

Don Kierson
Consultant

Don's Bio

Don Kierson

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As a leader, manager, consultant, and educator, Don has consistently delivered superior results in diverse organizational settings. He is an experienced strategist and tactician with proven ability to find and navigate the critical path to goal attainment. Organizations served during numerous engagements include government, higher education, non-profit, healthcare, banking, investments, consumer goods, agribusiness, industrial equipment, staffing, property management, entertainment, furniture, and pharmaceuticals.

His primary interest is strategic focus, with emphasis on aligning organizational and technological strategies. He has significant experience with technology projects including project management and project rescue. His communication skills are exceptional as is his ability to work with diverse audiences to address shared objectives.

Don has taught graduate and undergraduate courses in the management sciences at several universities. Educational credentials include an MBA from the E. Claiborne Robins School of Business at the University of Richmond, a B.A. in Business Management from the Mary Baldwin College Adult Degree program, an A.A.S. in Human Resources Management from the University of Richmond, and an International Business Certificate from Virginia Commonwealth University.

Don Kierson

Jeff Kelley
Consultant

Jeff's Bio

Jeff Kelley

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Jeff is a corporate strategy and transformation management consultant with over 25 years of experience helping clients develop big ideas that are paired with practical implementation grounded in each organization’s unique culture and capabilities. Jeff’s people-first, trust-based approach begins with defining shared success across all stakeholders to foster clarity of purpose and bring sustained momentum to complex initiatives — bridging business strategy, operations, and technology to deliver fast and lasting impact.

Jeff’s specific expertise spans M&A opportunity identification, due diligence, and post-merger integration, new product development with go-to-market strategy, risk and compliance modernization, regulatory enforcement remediation, organizational design and restructuring, and business process optimization. His approach emphasizes collaboration, shared accountability, and a clear connection between strategy and execution through seamless integration between program and organizational change management.

Jeff’s industry expertise includes consumer banking, full-service and online retail brokerage, asset management, and specialty insurance.

Beyond his client work, Jeff serves on the Board of Directors for Big Brothers Big Sisters of Central Virginia, and provides advice to mission-driven start-ups focused on improving educational and health outcomes in Richmond and beyond. Jeff also enjoys mentoring fourth-year students studying corporate strategy at Virginia Commonwealth University’s School of Business. He holds a Bachelor of Arts in English from Hampden-Sydney College.

Jeff Kelley

Kieran Larkin
Consultant

Kieran's Bio

Kieran Larkin

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Kieran is a recently graduated data storyteller with experience in marketing analytics, business technology, and market intelligence. With a natural curiosity and a passion for problem-solving, he consistently seeks to better business processes and strategies using various frameworks and technologies.

Kieran earned his BBA with a double major in Marketing and Philosophy from the University of Notre Dame’s Mendoza College of Business and College of Arts and Letters with concentrations in Analytics and Metaphysics. The technical proficiencies from a business education combined with the critical thinking skills developed through studying philosophy, have equipped him with a talent and passion for bridging the gap between the quantitative and qualitative.

While in school, Kieran was a member of the Drumline in the Notre Dame Marching Band and still enjoys playing the piano, drums, and bass guitar at St. Michael the Archangel Catholic Church and St. Ann’s Catholic Church in Richmond, VA.

Kieran Larkin

Kellie Johnson
Consultant

Kellie's Bio

Kellie Johnson

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A skilled and detail-oriented operations professional, Kellie helps organizations meet their administrative and operational goals. Her experiences have been focused on non-profit operations, with specialty in procurement and contract management, and demonstrate advanced skills in evaluation with the aim of consequent systems and process improvement.

She is a systems thinker and problem solver. As a clear communicator and collaborator, she excels in building positive, productive relationships, understanding client needs and project priorities, and ensuring effective operational management as well as project compliance and execution.

Kellie holds a Bachelor of Science in Business Administration from Christopher Newport University, as well as a Master of International Business from the University of South Carolina and Master of International Management from Bocconi University.

Kellie Johnson

Leighann Scott Boland
Consultant

Leighann's Bio

Leighann Scott Boland

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Leighann Scott Boland possesses 30+ years of nonprofit experience, leading both grassroots initiatives and established organizations to evolve into sustainable, high-impact institutions. As a nonprofit executive, she is known for identifying innovative solutions that strengthen communities, building effective partnerships, and leading across fundraising, marketing, strategic planning, donor relations, board engagement, and program management.

Her career spans cultural arts, membership, and education-based organizations throughout Virginia, Maryland, and Washington, D.C. She has managed the full operations and fundraising of a multi-state STEM education nonprofit, coordinated a large tourism-based cultural arts program for more than a decade in partnership with multiple governors, state agencies, and businesses, and overseen the exterior restoration of a national historic landmark while laying the groundwork for a multi-million-dollar capital campaign. Programs under her leadership have earned statewide and national recognition, including the Commonwealth of Virginia’s Business-Education Partnership Governor’s Award and honors from the American Association for State and Local History.

A collaborative, empathetic leader with a strong work ethic, Leighann excels at building consensus among boards, staff, volunteers, and community stakeholders. A 10th-generation Richmond native and 25-year fundraising veteran, she has deep insight into Virginia’s philanthropic culture. She holds a degree in Historic Preservation from Mary Washington College, is a Certified Fund Raising Executive, and has completed advanced leadership and nonprofit certifications. Leighann remains active in civic leadership through board service and community volunteering.

Leighann Scott Boland

Elisabeth Klughardt
Consultant

Elisabeth's Bio

Elisabeth Klughardt

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Elisabeth’s key strengths, including her talent for relationship building and stakeholder alignment, are underpinned by her strategic thinking. She excels in facilitating conversations that lead to stakeholder alignment and a clear path toward organizational goals. Her leadership brings creatives, executives, and Boards together to reach project objectives, always with a strong sense of empathy and a keen focus on the bottom line.

Elisabeth holds a BS in Marketing Management, with a minor in Global Business, from Virginia Tech and has gained 17+ years of experience across Change Management, Digital Marketing Services, Event Management, Software as a Service (SaaS), and Non-Profit industries.

Elisabeth grew up in a German-American household and spent 9 years living abroad – this has influenced her intentionality and ability to communicate more effectively with people from different backgrounds and lead with empathy.

Elisabeth Klughardt

Grant Shivelight
Consultant

Grant's Bio

Grant Shivelight

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Grant is an operational leader with over ten years of experience as program manager in the construction and engineering services fields. With a focus on contract delivery and a team-based approach to leadership, Grant has consistently achieved program benchmarks, adding value for client organizations.

Additional backgrounds in process improvement and technical instruction provide another skillset to leverage in providing creative solutions and driving efficiency through process review, problem solving and implementation of effective change.

Grant holds a BA in philosophy from the Thomas Moore College of Liberal Arts in New Hampshire. As an active community member, he currently serves as Vice Chair of the Board at Sabot School.

Grant Shivelight

Paige Robert
Office Manager

Paige's Bio

Paige Robert

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Paige is a highly organized and detail-oriented Office Manager with extensive experience in operations, project management, and administrative leadership. With a strong background in HR and corporate insurance, she ensures smooth daily operations, efficient office management, and a productive work environment.

Passionate about creating efficient and well-structured workplaces, Paige specializes in process improvement, vendor management, and employee support, helping teams stay focused and productive.

When she’s not working, Paige enjoys spending time with her husband and family, listening to live music, and enjoying life on the water.

Paige Robert

Kimberly Pollard
Recruiter

Kimberly's Bio

Kimberly Pollard

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Kimberly is a strategic and relationship-driven professional with more than 20 years of experience working with local and state governments in Virginia, including extensive lobbying and policy advocacy. She brings a deep understanding of public sector operations and a strong network across government, which she now leverages to help state agencies identify and connect with top talent.

In addition to her government expertise, Kimberly has led recruiting efforts across a wide range of industries and roles, including technology, data analysis, marketing, sales, finance, and product design. She is skilled at assessing candidate fit, streamlining hiring processes, and aligning talent with organizational goals.

Kimberly earned her BA in Government and Politics from George Mason University and a Master of Public Administration from Virginia Commonwealth University. She is a member of Pi Alpha Alpha, the National Honor Society for Public Affairs and Administration.

Kimberly Pollard

Eric Palmer
Consultant

Eric's Bio

Eric Palmer

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As a learning and performance consultant, instructional designer, and project manager, Eric Palmer has spent more than two decades helping organizations design and deliver effective training and development solutions. He brings a pragmatic, learner-centered approach to addressing complex business, technology, and operational challenges. Eric has supported organizations across government, professional services, defense, and financial services, working in environments where accuracy, clarity, and adoption are critical to success.

Eric’s primary focus is designing engaging, hands-on learning experiences that help people apply new skills with confidence. His experience includes instructor-led, virtual, and web-based training, as well as the development of job aids and performance support tools. He is particularly skilled at collaborating with other learning professionals, subject matter experts, and end users to translate complex systems, processes, and policies into relevant learning experiences.

Eric has designed and delivered immersive, practice-based learning environments that emphasize real-world application, including facilitated workshops and scenario-driven sessions. He combines deep instructional design expertise with strong program and project management capability, enabling him to align learning strategies with organizational goals. Eric holds a Master of Science in Instructional Design and Technology from California State University, Fullerton, and is a certified Project Management Professional (PMP).

Eric Palmer

Linda Wilkinson
Consultant

Linda's Bio

Linda Wilkinson

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Linda Wilkinson is a respected leader with over 25 years of executive experience in the nonprofit and philanthropic sectors. Her career spans lobbying on behalf of major health systems, driving revenue growth for statewide, national, and international organizations, and leading transformative programmatic, systems, and legislative initiatives for some of the largest and most influential health nonprofits in the United States.

Recognized for her deep expertise in health and human services, ethical financial management, and community empowerment, Linda is a sought-after consultant and public speaker. She is known for her ability to blend strategic insight with empathy and humor, even when addressing the most complex and serious challenges.

Today, Linda partners with nonprofits to elevate their impact through strategic planning, fostering a Culture of Philanthropy, strengthening fund development programs, and building high-performing, mission-aligned boards. Her approach consistently delivers measurable results and strengthens organizational capacity for long-term success.

A proud alumna of Randolph-Macon College, Linda has been honored with multiple awards for her service and currently serves on the Alumni Society Board of Directors and Executive Committee. She also studied at Virginia Commonwealth University (MPA) and holds numerous credentials in business leadership, board governance, and change management—reflecting her commitment to lifelong learning and excellence in service.

Linda's Bio

Linda Wilkinson

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Linda Wilkinson is a respected leader with over 25 years of executive experience in the nonprofit and philanthropic sectors. Her career spans lobbying on behalf of major health systems, driving revenue growth for statewide, national, and international organizations, and leading transformative programmatic, systems, and legislative initiatives for some of the largest and most influential health nonprofits in the United States.

Recognized for her deep expertise in health and human services, ethical financial management, and community empowerment, Linda is a sought-after consultant and public speaker. She is known for her ability to blend strategic insight with empathy and humor, even when addressing the most complex and serious challenges.

Today, Linda partners with nonprofits to elevate their impact through strategic planning, fostering a Culture of Philanthropy, strengthening fund development programs, and building high-performing, mission-aligned boards. Her approach consistently delivers measurable results and strengthens organizational capacity for long-term success.

A proud alumna of Randolph-Macon College, Linda has been honored with multiple awards for her service and currently serves on the Alumni Society Board of Directors and Executive Committee. She also studied at Virginia Commonwealth University (MPA) and holds numerous credentials in business leadership, board governance, and change management—reflecting her commitment to lifelong learning and excellence in service.

Linda Wilkinson

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Greg Urquhart
Consultant

Greg's Bio

Greg Urquhart

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Greg is an innovative business development leader, with more than 20 years of experience in the strategic management and marketing of intellectual property. Greg has expertise in analytics, sales, strategic partnerships, financial management, and product development. In his early career, Greg helped guide the prestigious journals Science and Nature through their digital transformations, and then headed up business and product development for the innovative publisher Alexander Street Press before heading out on his own in 2014.

Greg is the founder of UPG Media, which provides media production, distribution, and consulting services for clients across a variety of industries, including healthcare, military, and publishing. Greg is also Founder and Managing Director of Mental Health Academy, the world’s leading provider of online continuing education for counselors, psychologists, and social workers.

Greg earned his BA in English and Philosophy from Mary Washington College, and his MBA from Georgetown University.

Greg Urquhart

Katherine Zampolin
Consultant

Katherine's Bio

Katherine Zampolin

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As a learning and development consultant and HCM specialist, Katherine Zampolin has spent more than 25 years helping organizations design and deliver effective training and development solutions. She brings a pragmatic, learner-centered approach to addressing complex business, technology, and operational challenges. Katherine has supported organizations across government, pharmaceutical, biotech, manufacturing, and financial services, working in environments where accuracy, clarity, and adoption are critical to success. She is skilled at collaborating with subject matter experts, other learning professionals, and end users to translate complex systems, processes, and policies into relevant learning experiences.

Katherine has designed and delivered immersive, practice-based learning environments that emphasize real-world application, including the facilitation of workshops and scenario-driven sessions. She combines deep instructional design expertise with strong program and project management capability, enabling her to align learning strategies with organizational goals. Katherine is a graduate of Randolph-Macon Woman’s College with a BA in International Relations and Business and serves on the Executive Leadership Team for the Alzheimer’s Association of Greater Richmond.

Katherine Zampolin

Karen Ward
Consultant

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Karen Ward

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Karen Ward is a senior enterprise transformation consultant with over 15 years of experience leading technology and business modernization across complex, highly regulated environments. Operating at the intersection of strategy, technology, and organizational change, she partners with executive leaders to align strategy to execution, establish governance, and strengthen operational resilience. Known for seeing the full strategic landscape, Karen builds execution strategies that align business goals, technical delivery, and talent enablement, making her a trusted advisor on high-stakes initiatives across financial services, healthcare, retail, insurance, and the public sector.

Her leadership philosophy is rooted in systems thinking and human-centered design, emphasizing alignment of people, processes, and structures to create resilient, sustainable organizations.

Karen holds advanced certifications in enterprise transformation and organizational change, such as Prosci Change Management, SAFe Practice Consultant 6.0, and Registered Scrum@Scale Practitioner.

Beyond her professional work, Karen supports community initiatives throughout Richmond and volunteers with the Richmond SPCA’s Running Buddies program and Night to Shine RVA. For fun, Karen loves to go hiking in Shenandoah and cooking with her husband.

Karen Ward

Aubree Jeffers
Consultant

Aubree's Bio

Aubree Jeffers

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Aubree Jeffers is an instructional designer and technical communication specialist who creates learning experiences that empower users and eliminate barriers to understanding. She brings a learner-centered approach to content development, ensuring documentation and training materials directly support educational objectives while also building trust and confidence.

She specializes in eLearning development, instructional aid design, and content strategy. Using tools such as Articulate 360, Vyond, and Microsoft suites, Aubree designs and refines learning materials that improve usability, strengthen clarity, and enhance learner engagement. She partners closely with leadership and subject matter experts to translate complex systems and processes into accessible training that aligns with real-world application.

Her experience spans product manufacturing, operational training, policy development, software implementation, and learning management systems administration. Aubree holds a Bachelor’s degree in Global Studies from the University of Minnesota and maintains professional certifications in technical writing and communication.

Aubree Jeffers

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